EXPECT IMPECCABLE SERVICE

How many days/hours in advance do I need to book for a green fee slot ?

• You need to book a golf game minimum 10 days (Excluding the date of play and date of placing the booking) in advance & a maximum of 1 month in advance. Example for minimum days booking requirement:

Date of Play	Last day to book
8th	28th
9th	29th
20th	9th
25th	14th

How many days in advance should I cancel a booking?

• Cancellations will be accepted only if done 4 days prior to the booked time of play

Date of Play	Last day to cancel
Sunday	Tuesday
Saturday	Monday
Friday	Sunday
Thursday	Saturday
Wednesday	Friday
Tuesday	Thursday
Monday	Wednesday

How can I know if my booking has been confirmed?

• You will normally be contacted within 2-3 working days via an email. At times, due to closure of golf courses on certain dates or for reasons beyond our control, it may take longer than 2-3 days to respond to you.

What do I need to carry at the golf course to gain entry?

• The golf course will recognize you by your name, as mentioned during reservation. Certain golf courses may require a handicap certificate, the same will be intimated to you at the time of booking/confirmation.
• It is advisable to carry a valid handicap certificate for all bookings

Are there any minimum and maximum no. of players per flight?

• Yes. As per the rules of golf and universal golf etiquette, there must be a minimum of 2 (two) players per flight on weekdays and a minimum of 3 (three) players per flight on weekends and holidays. The maximum number of players per flight is 4 (four), on any day.

Who should I contact in case I face any difficulty in gaining entry at the golf course?

• We shall ensure that your booking details are confirmed and shared with the golf course before your expected time of arrival. In case of any difficulty in gaining entry at the golf course you can write to us at info@golflan.com. You will be assisted accordingly.

Do golf courses have dress codes?

• Most golf courses have universally acceptable golfing dress codes. In general, a collared shirt and trousers is acceptable. Golf courses do not allow denim trousers. Golf Shorts of knee length are allowed. At some golf courses, it is required to keep your shirt tucked in. Also, please ensure to wear proper golf shoes with soft spikes for all golfing sessions.

Can I contact the golf course directly or walk into any of the clubs part of the program and get a booking?

• No. Under this program you are not allowed to contact the golf clubs/golf courses directly. At all times, please ensure that you login to the dedicated website for Diners customers and place your bookings to avail the benefits of this program. If the procedure is not followed, you may be asked to leave the club premises and may not be entertained

What about golf equipment and food and beverage expenses?

• All other costs and charges such as food and beverage expenses, consumables, rental of golfing equipment, and more, are to be borne by you directly.

Can I avail the other facilities at the golf course?

• This offer is limited to golfing access only and any other access will be at the sole discretion of the golf course.

Can a non-golfing member of my family accompany me for my game or lesson?

• No, golf clubs generally do not permit non-golfers to be present in any golfing areas.

• The Diners Golf Program is not a golf club membership and is not to be regarded as a golf club membership.
• Acceptance of requests for bookings for golf games are subject to availability and will be accepted at the discretion of the golf clubs.
• Any requests for changes to confirmed booking times are subject to availability and will be accepted at the discretion of the golf clubs.
• To avail the benefits of the Golf Program, Customers must make all enquiries and bookings through the Diners online Golf Concierge and must not contact the golf clubs directly.
• Diners Club reserves the right to change/replace the golf clubs at which golf benefits are being offered under this Program without any notice to the Customers.
• Golf Rates quoted may not be inclusive of taxes and are subject to change without prior notice.
• The Program is valid for golf course access only. Customers and/or their guests can use other facilities basis the acceptance from the golf course.
• Customers and their guests must follow all club, establishment usage rules including limits of access to use club facilities as applicable to Green Fee players.
• The Program cannot be used by Customers or their guests in conjunction with any other promotional or special offers and programs.
• To the fullest extent permissible by law, each participating customer releases Diners Club and GolfLAN from any claim, loss, damage, cost or expense (including any claim for legal expenses) sustained or incurred by him/her in connection with his/her participation in the Program.
• Diners Club and GolfLAN do not underwrite or warrant the services performed by the golf courses and shall not be liable in any manner whatsoever for any deficiency, delay or imperfection in such services or for any loss or damage that may be suffered, or for any personal injury to a Customer directly or indirectly by use or non-use of the services provided by the golf club under this Program.
• Any individual applying/activating/ using the Program is deemed to have read and accepted these Terms and Conditions governing the Program and as may be amended from time to time.
• Booking will be processed on a best effort basis and Diners Club does not assume any responsibility or liability for booking requests which are not confirmed due to any reason whatsoever.
• Bookings are not transferable .
• Tournament dates at courses are blackout dates and no bookings shall be available during these dates.
• The Program is valid for golf course access only to individual golfers and is not valid for any Group Bookings, unless specified so.
• Diners Club, GolfLAN and participating establishment(s) reserve their absolute rights to alter/ withdraw any of the terms and conditions of the Program at anytime without prior notice to the Customer.